FAQs

RESERVATIONS AND DEPOSITS

How do I make a reservation?

There are various ways to book a trip to Hotel Luxor:

  • by sending an e-mail to info@luxor-hotel.it
  • by phoning us on (+39) 0544992383 or faxing us on (+39) 0544999755
  • by visiting our website’s contact page: www.luxor-hotel.it/en/ask-for-a-quote/
  • by filling in the appropriate form when booking online

A deposit is required upon confirmation and will be refunded in case of cancellation up to 15 days before arrival (unless otherwise stated in the booking); deposits will be lost if trips are cancelled or modified during the 15 days before your stay.

How can I pay the deposit?

Your booking will be confirmed following payment of a deposit equal to the balance of your first night’s stay (for stays lasting up to 4 nights) or equal to 30% of the trip total for longer stays. The deposit can be paid by postal order or bank transfer and should be made out to Otello Brunelli, IBAN: IT 39 V 05387 23606 0000 0000 4010. You can also pay by credit card. Please specify your name and length of stay in the payment reference field. In case of cancellation, your deposit will be lost

Is there a city tax?

Starting from 1 October 2017, a tourist tax is a legal requirement for all accommodation facilities in the Municipality of Cervia. The city tax is €2.5 per person per day during the months of June, July and August and €2 a day in September for the first 7 consecutive nights. Children up to the age of fourteen are exempt and are not included in the price. City tax must be paid in cash upon departure.

HOTEL SERVICES

What are your check-in and check-out times?

Rooms are available from 12pm and must be vacated by 10am on the day of departure. Full board starts from lunchtime on the day of arrival and ends with breakfast on the day of departure. Meals cannot be accumulated.

What if I want to stay longer?

In winter, you can enjoy the benefits of a late check-out by purchasing our brunch service. Alternatively, you can leave your luggage with us while making the most of the hotel’s services.

What happens if I leave earlier than expected?

In case of early departure, guests will be asked to make a payment equal to 3 nights’ stay subsequent to their actual date of departure.

I’m travelling with a small child. Are there services available to prepare baby food?

Our chefs take extra care with our children’s menu and can also prepare vegetables, vegetable broths and baby food as per your instructions. They are always available for any requests based on your children’s needs. You can also request to dine in the restaurant earlier on in the evening so that you can eat with more peace of mind.

Is there an entertainment service?

Hotel Luxor has put together an entertainment team called Mare Forza 12, which organises numerous activities for the whole family. Your pool admissions bracelet will also give you access to the various activities we have on offer, such as tournaments, group dances, workshops, evening shows and so on and so forth. In addition, immediately after lunch and evening meals, you will find a mini club to entertain your children so that parents can make the most of the opportunity to relax and fully enjoy their holiday.

What if I need a babysitter?

No problem at all! We offer a paid service upon request. Our trustworthy members of staff will take care of your little ones, helping them out with any summer activities!

What services are available for children in the hotel rooms?

We have everything you need: baby baths, cots, protective side bars, high chairs, cutlery and coloured glasses.

Is Wi-Fi available throughout the building?

Yes, of course! You can connect comfortably in all hotel areas as well as in your room with our 100mb Fibre Wi-Fi.

Do you offer an all-inclusive option?

We offer a full-board service that included meals, water, sunbeds and soft drinks by the pool. In the hotel you can also purchase our beach service at a discounted rate

Do you have bicycles available?

Yes, we have some bikes available for our guests to use free-of-charge, some of them are equipped with child seats. These are simple push bikes for trips into town, but if you want to go on an excursion, you will find a fully-equipped rental shop 100 metres from the hotel.

I have a small dog; can I bring it with me on holiday?

Small pets are welcome with a little extra cost, but out of respect for our guests they can’t enter the restaurant or pool area; we also have a dog-sitting service available upon request.

THE POOL

Where is the pool?

The pool has a surface area of ​​about 900m2, is just 150 meters from the hotel towards the beach and can be easily reached on foot. Here you will find a back-massage fountain, a pool for the little ones, two whirlpool areas, sunbeds and free non-alcoholic drinks. Although our property also allows access to guests from another hotel given the pool’s ample size, loungers are reserved for our guests.

Is the pool heated?

No, the pool is not heated and is open during the months of June, July and August until mid-September. You will also find a pool-side corner bar offering free soft drinks and comfortable loungers.

Do you provide beach towels?

We do not provide towels, but you can purchase a beach towel from Hotel Luxor for €13.

PARKING

Is there parking?

Of course! The hotel is located 20 metres from the pedestrian area of ​​Milano Marittima, right in the centre of town. There are several parking options available:

  • you can reserve a space in the hotel courtyard for €4 a day (we will ask you to leave the keys with us)
  • on the street, free of charge, in front of the hotel – we issue a permit upon payment of a €50 deposit, which will be fully-refunded upon departure
  • in a new purpose-built car park 1km from the hotel – we can take your car to the car park if you so desire.

The car parks are not monitored.

ROOMS

What features are available in your rooms?

COMFORT ROOMS

Shower cubicle
Rooms with balcony: All but one
View of garden or car park/rear courtyard
Crib available in room upon request
Additional options: connecting rooms and single rooms available

DELUXE ROOMS

Shower cubicle
Room with balcony
View of car park/rear courtyard, as well as garden
view on fourth floor
Crib available in triple rooms upon request
Additional options: Quiet rooms and rooms with a panoramic view available on fourth floor.

LUCE SUITE

Shower cubicle with hammam and hydromassage jacuzzi on terrace
Very large balcony with panoramic sea view
Crib available in room upon request
Additional details: elegant setting with bioethanol fireplace in room

RESINA SUITE

Shower cubicle with hammam and hydromassage jacuzzi on terrace
Very large balcony with panoramic view of the green pine forest
Crib available in room upon request
Additional details: A spacious walk-in closet.